Airline & Hospitality | Service Lead
Professional Bio:
Deepak Kumar Arora is a seasoned professional with over 13 years of experience in the airline and hospitality industry, specializing in customer service, onboard safety, and guest experience. Having served as Senior Cabin Crew with Jet Airways and Finnair (OSM Aviation), Deepak has demonstrated exceptional skills in crisis handling, first aid administration, and inflight service excellence. Known for his professionalism, emotional intelligence, and performance consistency, he has been a recipient of multiple service awards and recognitions.
Background:
Throughout his career, Deepak Kumar has combined safety protocols with world-class service delivery to ensure seamless passenger experiences. From managing high-pressure onboard situations to driving ancillary sales and conducting team briefings, Deepak’s role has always revolved around operational discipline and customer centricity. With additional experience in luxury hospitality (Taj West End) and real estate client management (Square Yards Oman), he brings a multi-domain perspective to customer engagement, service training, and front-line team leadership. His passion for continuous innovation and guest satisfaction makes him a valuable expert for businesses aiming to enhance service standards and operational excellence.